Every accomplishment starts with the decision to try.
Promoted to define system requirements and coordinate user acceptance testing for 3 trunking workflows contained in a new workflow system. Systems Analyst and Test Coordinator supporting 26 people.
Led 16-person process development team focused on outsourcing engineering, equipment furnishing, and equipment installation activities from internally badged field services employees to external operating territory vendors.
Directed the process development activities of 7 people.
Program and Project Manager of three business cases impacting a total of 17 systems. Managed teams of up to 46 technical and support personnel.
Promoted to manage projects and programs using process teams ranging from 5 to 82 employees. Responsible for developing processes to support new technology introduction, equipment installation and certification, cycle time reduction, and alignment with system enhancement efforts.