Project Manager / Program Manager / Process Improvement
Summary
Every accomplishment starts with the decision to try.
I'm a highly experienced design and process engineering professional with a unique combination of analytical and leadership skill, excellent organizational abilities and diverse technology background. I'm particularly strong in network technology and experienced in traditional office settings as well as in a telecommuting environment. Contributions have included…
• Managing nationwide projects to a successful conclusion
• Creating innovative solutions to support new technology introductions and equipment certifications
• Building and leading diverse project, program and engineering teams
• Minimizing costs while maximizing quality and client (internal and external) satisfaction
• Bridging the gap between users’ needs and technological solutions
Achievements
Received numerous awards recognizing my contributions to business success.
Certified Scrum Master
Networked with other professionals
Earned one or more college degrees
Limited-edition achievement recognizing early members of Workfolio
Taught a subject or trade to others
Considerable experience using technology
Received one or more promotions within an organization
Endorsed by co-workers or clients
Has had direct reports in an organization
Donates time to philanthropic causes or organizations
Timeline
-
Principal - Network Design Engineer , AT&T, INC.
Promoted to manage projects and programs using process teams ranging from 5 to 82 employees. Responsible for developing processes to support new technology introduction, equipment installation and certification, cycle time reduction, and alignment with system enhancement efforts.
-
Lead Network Engineering Manager, AT&T, INC.
Program and Project Manager of three business cases impacting a total of 17 systems. Managed teams of up to 46 technical and support personnel.
-
Area Manager - Engineering Process Support, AT&T, INC.
Directed the process development activities of 7 people.
-
Senior Technical Specialist , AT&T, INC.
Led 16-person process development team focused on outsourcing engineering, equipment furnishing, and equipment installation activities from internally badged field services employees to external operating territory vendors.
-
Principal - Member of Technical Staff, AT&T, INC.
Promoted to define system requirements and coordinate user acceptance testing for 3 trunking workflows contained in a new workflow system. Systems Analyst and Test Coordinator supporting 26 people.
Skills
Scrum Master
program management
5
business case development
6
cloud computing
3
big data
3
internet of things
3
software defined networking
5
lean six-sigma
12
waterfall project management
14
systems analysis
8
agile Project Management
2
process improvement
16
process development
16
Results
$49M
annual labor costs reduced
32 d
cycle time eliminated
$18M
yearly system support costs eliminated
Questions & Answers
What are your long-term goals?
To provide value to the company and mentor the next generation of project management and process professionals.
What tools do you use?
Visio, Excel, PowerPoint, Word, and Outlook. I used to use Project, but internally-developed project tracking tools and Scrumboards are much more efficient.
Describe your greatest accomplishment.
Supporting, and being supported by, my wonderful husband, Troy for 35 years.
Who are your main influences?
My Mom and Grandfather who emphasized that any job worth doing is worth doing well.
Why did you choose your profession?
I've always had a passion for helping people and being a change agent.
Find Me On
Proudest Accomplishment
Being recognized with 3 consecutive AT&T Pinnacle Awards.
Experience Highlights
Area Manager - Engineering Process Support
Directed the process development activities of 7 people.
Lead Network Engineering Manager
Program and Project Manager of three business cases impacting a total of 17 systems.
Principal - Network Design Engineer
managed project, program, AND process teams ranging from 5 to 82 employees
Education Highlights
SCRUMstudy
Scrum product owner certified
Project Management Institute
Project management professional
6SIGMAstudy
certified lean six sigma green belt
Morehead State University
business administration
Northern Kentucky University
organizational psychology
SCRUMstudy
certified scrum master
Causes
GOOD WORKS
PROUD MEMBER OF THE HONORABLE ORDER OF KENTUCKY COLONELS
ENVIRONMENT
supporter of the national parks conservation association
ANIMAL WELFARE
Supporter of the ASPCA, World wildlife fund, and rescuer of 2 stray dogs & 9 stray cats
Interests
MOTORCYLE RIDING
NOTHING IS MORE RELAXING THAN TAKING IN THE SCENERY FROM THE PASSENGER SEAT OF OUR TRI-GLIDE
GARDENING
THERE'S NOTHING BETTER THAN EATING YOUR OWN ORGANIC VEGATABLES AND CUTTING YOUR OWN FLOWERS!
